Terms & Conditions

When you shop at Claudia In Cuckoo Land Land we aim to provide you with the very best products accompanied by a high quality personal service.

As a primarily retail organisation we do understand that online shopping can never give the true benefits of handling goods before purchase, and that occasionally a product may be different to first perceived when purchasing online.

You as the customer can buy from us in the knowledge that your order, questions or problems will receive our personal attention within 24 hours, if not sooner.
We offer a money back guarantee for any products that are not to your satisfaction. Returns must be within 14-days of receipt, having notified us within 7 days, and in the original packaging with labels intact. Please refer to the Returns & Refunds area for more details. Your order will be processed within 24 hours of placement and your products will be sent out to you within 2 days of receipt of order. Please allow up to 5 days from ordering for delivery of goods.

Security policy

Our Payment Service Provider is Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

On checkout your credit card details are not stored on our website.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

Confirmation

After you have placed your order, you will receive an automated confirmation by email almost immediately – this confirms that our system has received your order. Please check this and make sure all the details are correct, especially your delivery address and conctact number. If anything needs changing, please get in touch straight away. Keep a copy for your records.

Secured By SagePay

Credit card details are not stored on our website. When paying for products on our website you will be directed to the secure payment form hosted by SagePay and is fully guaranteed

Your Right To Cancel.

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel within this time any payments made by you will be refunded in full within 30 days.

Here at Claudia In Cuckoo Land we make every effort to ensure colours appear as realistic as possible & true to digital reproduction. However due to the constraints of digital images being viewed on different displays, we cannot guarantee exact colour depiction, as different monitors & screens do vary by a fraction.

If you wish to join our mailing list we may from time to time contact you so we can keep you up to date with special offers, new ranges, customer evenings & promotions.
We will not make our mailing list available to any other companies or pass on any of your details to a third party.

Postage & Packing:

All items within the UK will be posted by Royal Mail special delivery and insured and will require a signature on receipt.

Please contact us for overseas orders as postage costs are quoted for the UK only.

Postage charges are £5.95 or free for orders over £100.

We reserve the right to contact you regarding additional postage charges for heavy and delicate items (e.g. Terracotta Pots, Lamps & Bed Throws etc.)

Each jewellery item will be securely packed in a Claudia in Cuckoo Land box and when purchasing designer jewellery the relevant designer packaging.

Each box will be contained within outer packaging.
It is important to retain the packaging should you wish to make a return, especially in cases where damage may happen in transit.
We will dispatch your order/s the same when ordered before 16:00 hours.

Refunds, Returns & our Policy:

We want you to be entirely happy with everything you order from our online shop.
If you are not satisfied with any item or items, please contact us within 7 days of receipt of the goods & please return the item/s to us within 14 days.

Here at Claudia in Cuckoo Land we offer you the customer a choice of options, either exchange, refund or credit note, providing goods are in perfect condition.

You must inform us either in writing to the contact point above, by email to sales@claudiaincuckooland.com  , or telephone to 01590 671785.

This communication should include details/description of your return item, the reason for return, your name and address and whether you require a refund or replacement.
Please note, we need the original receipt.

The parcel and its contents are however your responsibility until they reach us.

We advise that you request proof of postage from your delivery service when returning goods, as we cannot take responsibility for returned goods that are lost or damaged in transit.

Please note the delivery charge on the original order is non refundable and we do not offer a freepost service on returned items.

If the return is due to an error that we have made, we will refund you for the cost of the postage.Please note that where a credit or debit card makes purchases, we can only refund to the original card.

All returns should be sent to: –
Claudia in Cuckoo Land
Mead Cottage
74a Southampton Road
Lymington
Hampshire
SO41 9GZ